Privacy Policy

We, at Evano, would like to express our gratitude for trusting us with your personal files. We acknowledge that this is a major responsibility; hence, we would like to be transparent on how we collect and process your data.

Introduction

Evano is owned and founded by Vucapital LLC, a company based in Hanoi, Vietnam. The primary function of Evano is to administer file conversion services. Our company number is +84-963-820-222, and our registered office is at Room C20, Floor 12, Mipec Building, 229 Tay Son Street, Nga Tu So Ward, Dong Da District, Hanoi, Vietnam. When this privacy policy statement refers to “our,” "us,” or “we,” it would apply to Evano.
The purpose of this privacy policy statement is to inform you of what takes place when you entrust us with your personal data. We make sure that we only gather the necessary data that allows you to use our services; thus, we assure you that our use of your data is only within the limits of this Privacy Policy.

The Applicability of Our Privacy Policy

This privacy policy only covers Evano’s website (www.evano.com), our web-based software, and any mode of interaction you may have with us, including live chat and inquiries.
Hence, this privacy policy does not apply to any third-party software that coordinates with our service, or any other product, service, or business, that we are not in control of.

Personal Information That We Collect

Browsing our website is free of charge, and you are not going to be asked to share private or sensitive information of any kind. But by visiting our website, we collect basic information such as IP Addresses, as well as cookies, and web server logs data. These are the types of information that we gather from anyone who visits our website.
This material will be used to improve our internal efficiency, to look after the security of the website, and prevent abuses of our services. It will not be shared with any group other than us.
We may also collect information on people who contact us with inquiries such as your name, email address, phone number, and address. This procedure is done so we can appropriately deal with issues and questions regarding our services, including queries that you may have about how we collect and use your information.

Information That We Do Not Collect

Our online registration form will not ask for distinctive data categories such as race or nationality, religion, or health information. Nonetheless, we realize that such bits of information may be present in the files or documents that you convert through our service.
If you personally ask us to store or convert data that contains such specialized information, we will do so upon your request and as our position as a data processor. If you have any cases of this nature, you must establish that you have a legal right to disclose this information with us.

Our Usage of Your Personal Data

We offer two kinds of free services, one that does not require an email address and one that does. Either way, if you use our service, whether it’s free or not, you are now sharing your personal file with us to be converted.
In the course of providing this service, your files will be stored temporarily on our server, but we won’t ever dig or investigate them in any way, shape, or form. We also won’t make any duplicates of it. No human is in charge of the conversion operation, and you may choose to erase your data from our servers immediately. Even if you don’t, this process will automatically be carried out 24 hours after you have used our service.
If you use our service that requires an email address (regardless if it’s free or paid), we assure you that this information will not be used for our personal purpose, nor will it be sold or divulged to any other party. If there are circumstances that warrant the use of your email address, we will ask for your consent first.

Exemptions In The Disclosure Of Your Personal Data

In the event that your personal information becomes a potential threat to the safety of another person, we are legally bound to disclose this information if it is imposed by the law or because of a court order.
We may also share your personal information with a minimal number of third-party services such as Google AdSense, PayPal, or Stripe. AdSense is our main advertising administrator, while PayPal and Stripe are websites that mediate payments for our services. Even so, when sharing your personal information with these vendors, we remain liable for it, and we try to limit their use of such data other than providing services for us.

Information Collected In Paid Accounts

Aside from our free services, we also offer premium accounts. In this scenario, apart from requiring a valid email address, we will also collect such data as billing details, credit card information, and a billing address.
We gather this information to set up your account and to give you the services that you paid for. Your email address will also be used to send important notices pertaining to your account.

Your Rights

You have the right to change your data any way you want to and at any time.

You can delete your account at any moment you wish.

You have the right to ask for a copy of any information that we have about you. We will furnish a copy for you after inside a period of 7 calendar days after we receive a formal written request. In such circumstances, we reserve our right to ask additional information that will enable us to substantiate your identity.

How We Handle and Keep Your Files

After any file is converted, we immediately delete any input file and temporary file that comes with it. The output files (or the converted file) can be removed instantly by the user or after 24 hours by our server. No copies of your data will be made. We may only create a backup of your file if you are willing to sign a user agreement.
As the one who commenced the conversion, you are the only one that will be able to download the resultant file. This process is made possible because our system restricts your files to your IP address.

Your Security

Every information transmitted between our server, our conversion host, and your host is done through a secure channel that restricts any alteration, diversion, and unauthorized access of your data.

Your Security

Every information transmitted between our server, our conversion host, and your host is done through a secure channel that restricts any alteration, diversion, and unauthorized access of your data.

Cookies, Google Adsense, and Google Analytics

Cookies are used to store traces of information about your activities on the website and can be used later on by the web server to recognize a specific device or browser. On our part, we use cookies to make your browsing experience with us easier. It allows us to keep you logged in to our website and helps us remember your propensities. You may choose to disable or decline the use of cookies, but certain features of our services are restricted or could be limited if you do so.
Google Adsense is an advertising provider and tracks visitors’ behavior so it can provide targeted advertising. They use cookies in providing this service and the tracking of a user’s online behavior is outlined on Google’s own Privacy Policy.
Our website also uses Google Analytics for us to keenly observe how visitors interact with our pages and helps us to deliver better services and experience in the future. Google Analytics has its own Privacy Policy that we encourage you to read and review carefully.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a legal foundation that establishes the guidelines for the gathering and processing of personal information from individuals living in the states or countries in the European Union and the European Economic Area.
GDPR orders that website visitors from the European Union should be given several data disclosures. The website should also take action to assist consumers when they are faced with information breaches.
In the conditions set by the GDPR, Evano carries out the responsibility of a data processor and data controller. This means that as a data processor, it processes data in the interest of the user in cases when he or she wishes to use our services. This will be done in accordance with strict security standards that ensure a file’s safety.
As a data controller, Evano may collect certain information from you, especially when you register with us or avail our premium services. This information is mentioned under Personal Information That We Collect and will never be shared with anyone.

Additional Important Information

Age limitations. Children under 13 years old are prohibited from using our services. If we have reasons to believe that you are under this category and you have a registered account with us, we will have to close your account immediately.

Privacy policy changes. Evano may change this policy periodically. As industry standards progress, there will be necessary changes that shall be made to this privacy policy. Every adjustment made in this policy will be posted, and we will encourage you to review it to stay abreast of the development. If the changes that are made considerably refashion your rights, we will notify you through email. If you disagree with the new policy, you may deactivate your account or stop using our services altogether.

How to Contact Evano. You may contact us through these methods:

Contact

Email:[email protected]

Phone:+84-963-820-222

Address:Room C20, Floor 12, Mipec Building, 229 Tay Son Street, Nga Tu So Ward, Dong Da District, Hanoi, Vietnam