We urge you to keep a copy of your personal files since we do not secure backups for your files for privacy reasons. We make sure that we provide you the best service but we cannot fully guarantee that the input or output files of the user will not be deleted, lost, or damaged. By using our service, you accept that we are not responsible and accountable if such things happen to your files. Thus, we strongly encourage you to keep copies of your files, especially if it contains important or sensitive information.
Evano respects the intellectual property rights of other people and requires that our users do the same. Please, do not use our services and intellectual property to commit any form of copyright infringement, as well as actions such as unauthorized reproduction or distribution. You should also know and accept that any copyrighted materials or trademarks appearing on our website are our property or by our partners; hence, it is protected by law.
There are cases when we will give you back your money for the paid service provided you write a claim that specifically states the exact time and date of the incident and a valid reason for claiming a refund.
However, we will not issue a refund in the cases mentioned below:
Error in converting DRM-protected media
Error in converting password-protected archives or documents
Dissatisfaction of the uploading speed
Error in converting corrupted files
If you have any questions about our terms of service, please contact us for additional information. If you have complaints regarding the misuse of our product and services, please send the details of the allegations though [email protected]. Every complaint will be investigated and may result to the revocation of our services without warning.